Effective Date: June 17, 2025
Contact Email: info@shaikhcheese.com

At Shaikh Cheese, we are committed to delivering your orders fresh, safe, and on time. This Delivery Policy outlines the terms and expectations regarding shipping and delivery for all purchases made through shaikhcheese.com.

1. Delivery Coverage

We currently deliver within Jordan, covering major cities and surrounding areas.
If your area is not listed at checkout, please contact us to confirm availability.

2. Delivery Timeframe

• Orders are typically delivered within 1–3 business days.
• Orders placed after 4:00 PM may be processed the next business day.
• Delivery times may be affected during weekends, holidays, or due to weather conditions.

3. Delivery Charges

• A flat delivery fee or location-based fee will be displayed during checkout.
• Free delivery may be offered for orders above a certain value (as announced during promotions).

4. Order Tracking and Notifications

Once your order is confirmed:

• You will receive an email or SMS with order and tracking details.
• Our delivery partner may contact you prior to delivery to confirm availability.

5. Failed Delivery Attempts

If you are unavailable at the time of delivery:

• Our team will attempt to contact you.
• A second delivery attempt may be made. After two failed attempts, the order will be canceled without refund due to the perishable nature of our products.

6. Product Condition Upon Delivery

We ensure all orders are packed with care. If you receive a damaged, spoiled, or incorrect item, contact us within 24 hours with photos and your order number.

📧 Email: info@shaikhcheese.com

7. Special Delivery Requests

If you have specific instructions (e.g., preferred delivery time or address details), include them at checkout or email us immediately after placing your order.